Legal Advice Centre

Privacy policy

Privacy policy for our clients

What is our ‘legal basis for processing’?

To be able to process your personal information, we must have a valid legal reason for doing so.

The reason in our case is that we need your personal information to deliver any agreement we have with you. This includes providing free legal advice, in the form of a written letter, to you following a request from you asking for assistance. It can also include providing a written response to your initial enquiry.

Do you have to provide your personal information and what are the consequences of not doing so?

You must provide us with your name and either an email or telephone contact and brief details of your enquiry to allow us to deliver the agreement we have with you. If you do not, we will not be able to inform you about whether we can assist you with your enquiry or provide you with any legal advice.

If you telephone and we are not available to answer, you can leave a voicemail message with your details and we will return your call. You do not have to leave your details in a voicemail message but if you do, we will delete the message off our clinic telephone immediately after returning your call.

By providing us with your personal information, you agree to the Queen Mary Legal Advice Centre processing your personal information in accordance with the purposes as laid out in this privacy statement.

You may withdraw your consent at any time by notifying us by email: lac@qmul.ac.uk or writing to us at:

Queen Mary Legal Advice Centre
School of Law
Queen Mary University of London
Mile End Road
London E1 4NS

How long do we keep your information for?

The University stores data about you in line with its retention and disposal schedule which can be found on the Privacy and Cookies webpage.